Acceptable use and device requirements

Supported devices

• Workstations, laptops and business devices in active use
• Systems running supported operating systems
• Devices enrolled in our monitoring and security tools
• Hardware that is reasonably current and maintained

Network requirements

• A stable internet connection for remote management
• Network equipment configured to allow secure access
• Reasonable Wi-Fi signal where devices are used
• No unauthorized routers or access points

Security baseline

• Endpoint protection enabled
• Automatic updates active where appropriate
• Device sign-in protected with a PIN or password
• Configured security controls left in place

Acceptable use

• Use devices for business or approved personal use.
• Follow the instructions you are given for backups and updates.
• Report unusual behavior, pop-ups or warnings quickly.
• Ask before installing system-level utilities or tools.
• Keep work data in approved storage locations.

Unsupported use

• Repeatedly disabling or removing security tools
• Installing pirated or clearly unsafe software
• Making unmanaged changes to network equipment
• Sharing accounts or passwords between users
• Overriding backup or retention settings without coordination

These actions reduce reliability and security. Work to reverse or repair their effects may be billed as remediation.

Device health and replacement

• Severely outdated or unstable hardware may be flagged for replacement.
• Devices that cannot run supported security tools may have limited coverage.
• Critical roles should not depend on hardware past a reasonable service life.
• We recommend replacements when a device falls below acceptable standards.