Remote support session
Use this page only when a GNT Security technician asks you to. Your technician will guide you through each step and stay with you while the session is active.
Starting a session
- Make sure your technician knows you are ready, ideally while you are on the phone together.
- Select Launch remote session. The secure support site opens in a new tab.
- Download and run the support app when your browser asks, then approve the connection.
- Stay at your computer while the technician works, and follow their instructions.
- When the work is finished, the technician disconnects and the session ends.
Launch remote session
The session runs on our secure remote support service. Nothing connects until you run the app and approve the connection.
Your control
You can see everything that happens on your screen and close the session window at any time. If a prompt looks wrong, stop and ask your technician before approving it.
Passwords
We will never ask for your password. Remote access is used only for support, and only with your permission.