Managed IT and helpdesk
Your staff get a helpdesk that already knows how your systems are set up. We also handle the routine administration behind it: patching, user accounts, new hires, departures and monitoring of covered devices.
What is included
Typical scope for this service. Coverage for your organization is set in your service agreement.
- Remote and onsite troubleshooting for your staff
- Workstation, laptop and server management
- Operating system and application patching on a defined schedule
- User accounts, permissions and shared resources
- New-hire setup and prompt offboarding
- Monitoring and alerting on covered devices
- Hardware recommendations, setup and lifecycle planning
- Vendor coordination for line-of-business applications and ISPs
How the service works
Ticketed requests
Requests by email, phone or the client portal receive a reference number. Status and history are visible in the portal.
Standard builds
New devices are set up from a standard template, so computers are consistent and easier to support.
Documented environments
Your environment is documented, so any technician who picks up a request has the full picture.
Request a quote
Tell us how many users and locations you have and what you need. We will follow up with options and pricing.