Privacy Policy

Scope

This policy explains how GNT Security ("we", "us", "our") handles information in connection with our website, our client portal, and our managed IT, cybersecurity, network and related services. It applies when you visit the website, contact us, use the client portal, or engage us for services.

This policy does not override a written agreement you have signed with us. If the two conflict, the signed agreement controls.

Information we collect

Information you give us

Contact details such as name, email address, phone number and company
Messages you send through the contact form, by email or by phone
Support requests, ticket details and related communications

Information needed to deliver services

Device identifiers, configuration details, logs and alerts
Threat indicators from tools we deploy or manage on your behalf
Account and billing information for clients

Website information

Basic, aggregate analytics such as page views and referring sites, collected without advertising cookies
Security and performance logs used to protect the site and our services

How we use information

To provide, operate and support our services, the client portal and this website
To respond to inquiries, quote requests and support requests
To monitor systems for health, availability and security where contracted
To detect, investigate and respond to security events and incidents
For billing, account management and legal compliance
To send service notices and security advisories, and marketing updates only where permitted

Website contact form

When you use the contact form, the details you enter are sent by email to our team so we can reply. We do not use them for any other purpose, and we do not add you to a mailing list.

We do not sell personal information. We share information with vendors and service providers that help us deliver our services, such as email, cloud hosting, security, backup and ticketing providers, and only as needed for that purpose. We may also disclose information when required by law or to protect rights and safety.

Security and retention

We use reasonable technical and organizational measures to protect information. No set of security controls is perfect, and we cannot guarantee absolute security.

We keep information as long as reasonably necessary to provide services, meet legal obligations, resolve disputes and enforce agreements. Retention periods vary for logs, backups and support history.

Your choices

You can ask us to access, correct or delete personal information we hold about you, subject to legal and contractual obligations. Email sales@gntsecurity.com with your request.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact

GNT Security LLC
495 Jackson Street #1130
Oakland, CA 94607
Email: sales@gntsecurity.com
Phone: (510) 469-0947

Privacy policy